Your spouse, neighbor, and second cousin have all stood by as you’ve
ever so s-l-o-w-l-y entered your password again...and again. We know
you (and your entire extended family) know your credentials are correct,
but alas—butterfingers aren’t always the culprit.
Steps to Take
- Make sure the web address you use to log into your online banking matches the web address you see in YNAB's financial institution search list. There can be multiple options for each financial institution so be sure to choose theclosest matching web address.
- If you’re using a password manager or copy/pasting, try typing your login credentials in manually. Both can sneakily add extra spaces to your username or password.
- If you're using any type of content/ad blocker, ensure Google reCAPTCHA is whitelisted. Similarly, if you're using any sort of privacy extension, trying adding YNAB as a trusted site. If this made your eyes cross, don't worry—you’re probably not using either. 😉
- Check that you're using the same capitalization and spaces as your online banking when entering your username/password in YNAB.
- Right now, our import partners are unable to support passwords that contain an ampersand "&", pipe “|”, tilde “~”, or angle bracket "< or >". If you update your password to remove those characters,
you should be able to connect. - Remove the connection and re-link the account(s). This often gets confused with the Unlink button. Don't worry, you won't need to remove the account—just the connection—and you won’t lose any of your data!
Still having trouble?
If you’ve tried all that and you're still getting a message about your credentials being invalid, send us a message with the following:
- Name of your financial institution
- Type of account you'd like to connect (checking, credit card, investment, loan, etc.)
- Web address for your financial institution's homepage
- Web address of the actual login page (if it differs from above)
- A screenshot of your online banking account summary page—with the web address of that page showing in the browser and any important personal information blocked out. (Instructions for Mac or PC)